How do I make my cut flowers last?
Although certain flowers require different care, there are some general rules that apply. The majority of cut flower products prefer cooler temperatures and higher humidity. With this in mind a typical home can create problems throughout the year.
Heat registers and low humidity can be a problem in the winter and warmer temperatures and direct sunlight can be problems in the summer months. Air quality such as cigarette or pipe smoke can shorten a flower's life and so can water quality. Many of those factors are not controllable so we just suggest using common sense:
- Do not put cut flowers in direct sunlight
- Keep away from heaters
- Change water periodically to keep ethylene gas emission to a minimum
- Remove expired blooms and dead foliage to reduce ethylene gas emission that can seriously reduce the life of the other flowers
- Use a flower preservative (usually provided in packets from the florist or incorporated in the water of an arrangement)
- Upon receiving a bouquet of cut flowers, cut the stems (under water if possible) and place into warm water right away so the bottoms of the stems don't dry out
- Re-cut the stems on an angle (under water if possible) to allow the stem to drink more easily
- Make sure water levels are as high as possible. Flowers tend to be happier when more of the stem is submerged in water.
- Roses are in a class of their own and can be a thorn in everyone's side; including the florist! Roses are very finicky and are susceptible to many problems.
If you have any problems with your Mom&Me roses within the first 2 days please contact us immediately. We can give you further directions or we may decide to replace your order at no extra cost to you.
It is vital that we know about a problem right away so that we can investigate the cause. If your roses are wilting try re-cutting the stems under warm water. If you are still unsuccessful, submerge the entire flower (including the blossom) in a sink of warm water for 15 - 20 minutes. Place a cloth over the stem to make sure it is fully under the water. As a final resort try cutting the stem quite short to allow optimum absorption of water.
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How do I care for gift plants?
Florists are not professional botanists but there are certain rules that apply to most gift plants. Our most valuable suggestions to prolong the life of your indoor gift plants are:
- DO NOT OVER-WATER!! This is our biggest problem with planted gifts. Most potted plants delivered by florists are in containers without drainage. Therefore, if the plants are watered too often, a pool of water forms at the bottom of the container and starts to rot the root system. When this happens, the plant may begin to wilt and young buds will dry up and fall off. Most recipients who see a gift plant with these symptoms believe the plant must be needing more water and therefore add even more to an already drowning plant.
The best way to check if a plant needs water is to use a watering gauge to check the moisture in the soil. You can also do a simple check by lifting up the plant to feel the weight. If it is quite heavy then it doesn't need to be watered. Lastly, if possible, water your plants from the bottom by placing them in a tray of water. Be sure to remove any standing water before putting the plant back into its container.
- If your plant is generally looking sick (has yellowing leaves or you think it might have a bug infestation) please don't hesitate to call us. Plants can be sick for many different reasons including temperature and humidity so more information would help us come to a conclusion. If we can't find the answer for you we will try to find someone who can!
- On occasion, plants come to us from the greenhouses with existing problems that aren't detected for several days or weeks. Depending on what the problem is, we would definitely replace the plant at no further cost to our clients.
- The key to dealing with problems is letting us know you have one!!! If you don't tell us, then we can't rectify it.
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Where do all the flowers come from that are used by florists?
The floral industry is an amazing and unique business. Flowers are grown and produced all over the world and delivered by the truck load to auction houses around the world.
Florists can purchase in bulk directly from the growers around the world or buy from large suppliers who purchase flowers on behalf of retail florists at the flower auctions.
Many of our flowers are purchased through United Flower Growers in Burnaby, BC. This auction house is one of the biggest floral auctions in North America and is fully computerized.
If you would like more information visit their web-site at www.ufgca.com
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Do I need to know all about flowers to send them as a gift?
No, most of our customers are not "flower literate" so don't feel bad if you aren't knowledgeable in our field. All quality florists will help you make choices based on your budget, the occasion as well as colour or style preferences.
It is our job to make sure you, as well as the recipient of your gift, are happy with your selection.
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Why should I send flowers?
Flowers are an amazing product that have incredible healing powers as well as the ability to send love and thoughts anywhere in the world. Flowers are visual expressions of your thoughts and feelings.
There is no other gift in the world that can portray such strong personal message to loved ones. A fresh flower is not something that is cherished and held onto for many years; It is there for a specific reason at a specific time sending a specific message. That is all…and that is what makes giving fresh flowers such a wonderful experience for the sender as well as the recipient.
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What if I have a problem with my flowers?
We are a very reputable company and we stand behind our quality service as well as our products. However, when dealing with any perishable product, things can go wrong.
We guarantee your satisfaction and do everything in our power to accommodate problems that might arise. The best thing you can do is notify us as soon as you see a problem. This will allow us the opportunity to find out what happened as well as be able to rectify the situation as early as possible.
All businesses have problems to deal with from time to time but a quality business has learned how to deal with those issues as they arise to make sure each and every client is satisfied. We are one of those quality businesses! Please feel free to contact us by phone, fax, mail or email if you encounter anything within our business that does not meet or exceed your expectations.
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How do I order flowers?
Ordering flowers is one of the easiest gifts to give and is always well received. Our company does 80% of our business over the phone using credit cards and direct in-store purchases.
We are also able to accept orders online through our web site, by e-mail as well as by fax. If you are a business that orders flowers on a regular basis we can also set up a corporate account for your convenience.
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Where does Mom&Me deliver, and how much notice do I need to give?
Our shop delivers 6 days a week to many different areas. These areas include all parts of Kelowna including:
East Kelowna, South Kelowna, Mission, Downtown, North End, Rutland, Ellison, Dilworth, Black Mountain, Gallaghers Canyon, Glenmore and Scotty Creek.
We also deliver to outlying communities such as:
Lake Country, Winfield, Oyama, Okanagan Landing, Carrs Landing, McKinley Landing, Lake Okanagan Resort, Big White, Kelowna International Airport, Westbank, Westside, Glenrosa and Peachland.
Depending on where your delivery is going we can usually get it out the same day you place your order. We recommend however, that you give us at least 24 - 48 hours just to make sure all the arrangements can be made for the delivery.
We also ask that you provide us with a phone number for the recipient so that we can verify the address and find out when they are going to be home to receive the flowers. A phone number is not vital but it is an extremely important tool to have to make sure that everything goes as planned.
We have our own vehicles and drivers and we deliver throughout the day from 8:00am to 5:00pm Monday through Saturday. If you have any queries please don't hesitate to contact us!
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